Getting Help
If you are experiencing problems using OpenHub framework then please report your problem to our discussion forums on Stackoverflow (use tag or label openhubframework). This allows the entire community to help with your problem. If indeed a bug has been identified in the OpenHub software, then document the problem in our Issue Tracker. Please refrain from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the OpenHub framework. If you are in doubt, we appreciate asking the discussion forums first.
Look at the following sources for more helpful information:
Problem reporting
When you report an issue, please be sure to include as much information as possible. The more we know, the easier it is to reach an effective solution quickly.
- what version of OpenHub framework do you use! Remember to include this information.
- what are the version numbers of involved software components? (this is very important to detail)
- what platform and JDK?
- any particular container being used? and if so, what version?
- stack traces generally really help! (Remember to post which version of OpenHub framework you use, this is important to know when posting stacktraces) If in doubt, include the whole thing; often exceptions get wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.
- log output can be useful too; sometimes enabling DEBUG logging can help
- your code & configuration files are often useful
- did it work before? what have you changed to break it?
- try upgrading to the latest release and see if it's fixed there
- try the latest SNAPSHOT to see if it's fixed in the pre-release
- search the discussion forum to see if has been discussed before
- see the "known issues" section in the release notes
- and check the issue tracker to see if the issue has already been reported
How to get help faster
We can help you much quicker if you try the following
- provide us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug, can you create a test case to demonstrate the bug?
- submit a patch fixing the bug!
Commercial support
Do you use OpenHub framework (or Apache Camel) in your project and you need to get priority help or get training or mentoring or even get full 24 x 7 production support? We offer all these things and also we can be member of your developing team!
Don't hesitate to contact us at openhub at openwise.cz